Trustpilot review removal
Get unwanted Trustpilot reviews
removed.
Send us your Trustpilot review. We’ll take care of the rest.
“Paid a $250 deposit. Nobody showed up and now they won’t return my calls. Avoid.”
“Fixed the leak under our kitchen sink the same afternoon. Explained the cost before starting and cleaned up afterward.”
Fictional case: three reviews removed after supporting evidence was accepted. A negative review alone is not grounds for removal.
CASE STUDIES
A little less uncertainty.
A lot more clarity.
See what happened after these businesses asked for help—with the conversation, the timeline and the result.
THE TRUSTPILOT APPROACH
A stronger case starts
with the right policy.
Trustpilot reviews must reflect genuine experiences and follow its guidelines. We assess issues such as personal information, harmful content, promotional material, or evidence that a review describes a different business.
A purchase is not required for a genuine experience, and an unfamiliar name does not prove a review is fake. We review the full context and pursue available follow-up when supported by evidence.
Read Trustpilot’s official guidanceTHE DETAILS MAKE THE DIFFERENCE
Evidence first. Always.
Explore illustrative issues. Every case is assessed against the selected platform’s own rules.
“They charged me $250 for an appointment and never showed up. Called three times for a refund. Still nothing.”
Fictional review for illustrationOriginal review and date
Booking and payment records
Applicable platform policy
You cannot match the visit or payment to your records. That alone does not prove a review is fake. We check dates, service details, and any additional evidence before recommending a report.
WE TAKE IT FROM HERE
Your review. A clear plan.
Choose what you want removed.
Send an individual review link or choose one review from your business profile. No need to build a case yourself.
- Start with one review
- Optional context, whenever it helps
- We typically respond within minutes.
NO GUESSWORK
Good questions.
Straight answers.
Your reputation is personal.
You should know exactly how we work.
No. A low rating or a genuine customer’s criticism is not enough. We look for evidence of a platform policy violation, such as fake engagement, private information, or a relevant conflict of interest. If we don’t see a case, we’ll tell you.
There’s no upfront payment. We confirm the scope and price before work starts. You pay the agreed fee only after we confirm the review has been removed. If it stays, there is no removal fee.
We typically respond within minutes. Removal timing depends on the platform and the work required. We explain the next steps and keep you updated as your request progresses.
See the recorded timeline: Trustpilot removal case study · Three Trustpilot reviews removed.
Possibly. Send us the review and tell us what you tried, including any response from the platform. We’ll assess whether additional evidence or an available appeal route could support your case. A previous rejection doesn’t automatically mean another attempt will succeed.
You don’t need to share a password or grant account access to submit your review. If we need an action from you later, we’ll explain exactly what to do. Never send passwords through the form.
Yes. Google and Trustpilot both offer reporting tools. Our service is for businesses that want help assessing the grounds, preparing evidence, and managing the process. You can find the official reporting guidance on our platform pages.
Removing a policy-breaking review can help your profile present a fairer picture of your business. Ratings and customer confidence can influence the decision to contact you, but sales depend on many factors. We do not guarantee a rating increase, more leads, or revenue.
Start with one review so you can experience the service first. After it’s removed, our team can help with additional reviews.
PRACTICAL REVIEW GUIDES
Trustpilot guides
Review the reporting reason, the decision, and the evidence before challenging a Trustpilot outcome.
How to challenge fake Trustpilot reviewsAssess authenticity concerns without confusing an unfamiliar reviewer or a missing purchase with a fake experience.
Can you delete your Trustpilot business profile?Understand the difference between a public profile, business access, a paid subscription, and individual review removal.
Trustpilot reviews from competitors or employeesCheck a reviewer’s relationship to the business and establish the facts before alleging a conflict of interest.
Trustpilot review bombing: responding to a sudden attackOrganize evidence of a suspicious review wave while distinguishing genuine experiences from coordinated activity.
You built the business.
Let’s protect its name.
Choose one review to get started. We’ll confirm your request, explain the price, and handle the process.
Which review would you like removed?
Paste a review or business profile link. Start with one review. No upfront payment.